Running a business can be extremely stressful, and adding in a high volume of phone calls can be overwhelming and distract from what you want to accomplish with your company.
Anser-fone functions as a virtual receptionist for any industry. We allow customers to get answers to general questions, as well as giving them someone to talk to when you’re not available. Most people are looking to reach out and talk to a person when they are calling a business. This is especially important for new clients, as they might just call the next company on their list if they can’t get a hold of anyone.
Like a receptionist, our professionals will take messages for you, immediately notifying you of important calls via cell, email, fax, or pager. We can also schedule appointments and field any inquiries from your consumers.
Telephone Answering Service
There are numerous reasons to employ a telephone answering service. New business owners are often short staffed and can’t get to every call that comes through. However, hiring a full time and after hours receptionist can get extremely expensive.
For larger companies that are more established, the same issue of hiring individuals specifically to handle receptionist duties becomes an unnecessary expense. Instead of hiring individuals for full salaries, a cheaper alternative is to use a telephone answering service. Answerfone only employs trained and friendly operators that will treat your customers with the same respect and quality care that you would.
Additionally, it can help to streamline your company. You establish the process for receiving messages and what kinds of calls you want to be contacted directly on. You also help to create the business profile and scripts for our operators, giving your clients the most updated information. We operate 24 hours a day, so clients can reach a live person concerning your business at any time of day.
Office Answering Service
If you work in a busy office, it can often be difficult to ignore the constant buzzing of phones. Utilizing an office answering service will allow you to streamline those calls. We can answer basic questions about your services and company, and can even access customer information to answer questions about their specific accounts. This will ease that job off of your employees, allowing them to tackle more complex and productive projects.
Medical Answering Service
Doctor’s offices are extremely busy, especially during the day. Receptionists and nurses are constantly answering phones, checking in patients, and updating files. The calls generally continue into the evening, as many people wait to call in until they get off work for the day. That’s where Anser-Fone comes in—our friendly professionals can take those calls, eliminating the number that come directly to the office. We can help schedule appointments and act as a virtual receptionist, as well as taking message for the doctors. Once you have the message, you can choose to reach out at a time that is convenient for you.
In the case of medical emergencies, our trained operators know who to contact and how to handle the situation efficiently. If such a situation arises, they will also immediately contact the doctor to let them know what is going on. Don’t trust your patient care to an answering machine—make sure a live person greets each patient.
Emergency Elevator Service
If you own a property with an elevator, it’s mandatory to have emergency assistance if it needs maintenance, breaks down, or gets stuck. Anser-Fone acts as an emergency elevator service, and are on the receiving end of the emergency contact that you put in your elevator.
Having a 24 hour answering service is extremely critical for elevator emergencies. If someone gets stuck, and they can’t get a hold of the owner, it can get messy legally. Knowing that someone capable of handling the situation can give you more peace of mind, and ensure that your tenants remain safe and comfortable.
Even if you’re not an owner of a building with an elevator, property management requires a high degree of organization. It’s important to be there if any of your tenants have an emergency, or a question about their space.
However, many of the emergencies that tenants call in with aren’t actually emergencies at all. Anser-Fone intercepts these calls, and can discern whether or not they should be prioritized immediately. We can contact the maintenance people directly, as long as it’s not an immediate emergency. In the case of a serious incident, we’ll reach out to the best professionals to handle the problem, as well as immediately contacting you.
Additionally, if you have people who are interested in touring properties, we can take those calls and schedule appointments. If they seem highly interested, we can alert you, allowing you to close more deals.
Professional Call Service
No matter which company you work for, everyone understands the value of quality customer service. Anser-Fone is a professional call service that specializes in answering phones for business. We pride ourselves on our quick and efficient customer care, answering questions and taking messages for you.
It’s difficult to have someone manning the phones 24 hours a day, 7 days a week. However, missing phone calls can often mean missing opportunities. With a phone answering service, we work with you to develop a business profile. This lets us answer the most common questions about your company, and we can even set up appointment scheduling. This takes the pressure off of you and allows you to work face to face with more clients.
Legal and Attorney Answering Service
It’s rare to see an attorney without a phone attached to their hands—they are constantly moving from meeting to meeting and don’t have time to waste. Prioritizing their time is crucial to keeping their business afloat, so they might not be able to take every call that comes their way.
A professional answering system can help reduce the amount of phone calls they receive throughout the day, letting them focus on their case files and meeting with their clients. An additional service that Anser-Fone specializes in is mobile conferencing, and we can conference call from any location, allowing you to keep the momentum and get to everything on your to-do list.
IT and Informational Services
Computer malfunctions don’t tend to happen within normal business hours. In fact, they often happen at inconvenient times, requiring immediate assistance. Anser-Fone can assist IT and informational services with providing 24 hour support for their clients, eliminating the need to staff late night phones.
We can answer basic questions people might have about your services and products, in addition to helping with basic computer troubles. If your customers are struggling with a technical difficulty, we can run them through some troubleshooting options. If this still doesn’t work, we can take a message for you and have you reach out to them once you’re back in the office.
After Hours Answering Services
Normal business hours are from 8-5, but life doesn’t always stick to these hours. In fact, most of life seems to happen outside of them. People who are seeking services or products seem to run on their own time, rather than yours. Modern companies need to provide 24 hour support in some capacity, whether it’s online or over the phone.
Especially if you’re just starting a business, it can be frustrating to have the phone ringing constantly while you’re trying to enjoy dinner with your family, or just take a minute to relax. Don’t miss out on clients by ignoring the phone—instead have them greeted by the friendly operators from Anser-Fone.
Inbound Call Center
The great thing about Anser-Fone is that we only take inbound calls, from people directly seeking out your services. Our friendly operators are experienced in numerous industries and work diligently to provide incredible customer service. We represent your company and we pride ourselves on creating positive experiences that will keep your existing customers happy and potential customers coming back for more.
24 Hour Client Support
In the modern age of business, it’s not enough to have a physical location that is open for eight hours a day—in fact, it’s crucial to provide customer support at all times of day, including the evening and nighttime. Anser-Fone provides 24 hour client support for any industry, ensuring that your customers reach an actual person, rather than a machine.
Don’t split yourself in half running a business—utilizing a reliable answering service can give you the freedom and peace of mind that your customers are in good hands. If you’re looking to streamline your business, contact us today to find out about a quality customer service and push your business to the next level.