Customer service doesn’t come with a timecard. It’s crucial for companies in any industry to be vigilant with their customer service, day in and day out. In our modern world of technology, the world runs on positive reviews and client feedback. As such, offering 24-hour client support is almost a necessity. However, it’s also a massive inconvenience to business owners. It means they need to hire someone to provide that service, which can be time consuming and expensive.
With Anser-Fone, 24-hour client support doesn’t have to be a hassle—our friendly operators represent your business after regular business hours are up. Their friendly, helpful service will be sure to make your clients happy, and keep you happy in turn. Our services range from answering basic questions, scheduling appointments, and taking detailed messages. These messages are immediately forwarded to your cell phone or email, allowing you to get back to them in your own time. We can also eliminate an incredible pressure to provide an after hours employee, or take the calls yourself.
We are dedicated to providing great customer service, no matter what industry you work in. We provides 24-hour client support for any of the following industries: apartments, attorney, bondsmen, dentists, doctors, gas companies, home health, HVAC, medical services, mortgage lenders, physicians, plumbing, private and sole proprietors, property management, real estate, repair contracting, residential and commercial real estate, retail servers, service contractors, service providers, small business, state and federal offices, and utility services.
24-hour call answering service
For many of the industries we serve, providing 24-hour call answering service is necessary for them to be in compliance with policies and procedures. Hiring people to man phones all night can be expensive, which is where we come in. We answer all inbound phone calls, ensuring that your clients are greeted by our friendly 24-hour call answering service. Not only does it help to bring in new customers, it’s can also play a critical role in retaining them.
Oftentimes, there are policies and procedures that require companies to meet certain compliance standards. There are privacy policies and client confidentiality, which can make people hesitant when considering a 24-hour call answering service. However, we understand the importance of keeping your client’s information under careful watch, and we can accommodate those policies with our 24-hour call answering service. If you’re in the medical industry, we can also meet HIPAA standards, ensuring patient confidentiality and safeguarding their medical information. This can help to reduce your liability and keep your company in check with all of your procedural standards.
After hours phone answering service
While business hours don’t necessarily change, the need for services does. It’s impossible to predict if a computer, furnace, or air conditioner is going to break or malfunction. It’s also typical that emergency situations happen at the most inconvenient times. Having an after hours phone answering service ensures that your customers have someone to call if they have anything go wrong.
We collaborate closely with you to create a company profile and scripts to help customers in these scenarios. For example, if you’re an IT company and they call for you, we can answer basic questions and have them troubleshoot the computer. If our process isn’t able to help them, we can take a message and send it to you immediately, via cell phone or email. You can get back to them as soon as you are able, still giving them speedy and timely service. Having someone to help them in between can make the difference between retaining and losing customers.
Emergency situations are also difficult to avoid, especially if your after hours phone answering service is specifically catered towards emergency situations. One instance of this would be a building owner who outsources his calls for the elevator emergency services. People typically only hit the call button in an elevator if they have a particularly daunting emergency. An after hours phone answering service helps in emergency situations, contacting and dispatching the correct people to help in each case.
Don’t leave your company’s customer service in the hands of just anyone—Anser-Fone has been providing unmatched service for clients since 1952. For two generations, we’ve been creating partnerships with people across any industry. Our 24-hour client support gives them an edge of their competitors and our after hours call answering service offers emergency support and helpful information to their clients. If you’re interested in implementing a 24-hour call answering service, contact us today for more information about how we can streamline your customer service.